EDDM Services Terms and Conditions

We offer two options for EDDM services: Print Only and Full Service.

Print Only:

The EDDM products are printed for you for pickup. You may choose to have your products bundled in packs of 50 or 100, pieces, or you may choose to have the entire order delivered "loose," i.e., not bundled. If you select Print Only, we do not fulfill any of the USPS requirements for EDDM (whether Retail or Business Mail Entry Unit) products other than the bundling service; you are solely responsible for the setup and delivery of the products to the appropriate United States Postal Service ("USPS") location. We do not select or assist in selecting the postal routes for your EDDM mailing, and we are not responsible for (and do not verify) the layout or setup of your EDDM mailing piece, including, without limitation, the sufficiency and placement of the address and mailing indicia location. Please consult the USPS website for applicable rules and guidelines for proper EDDM processing.

Full Service:

Full Service EDDM provides an interactive map that allows you to select USPS postal routes for your order. This information is provided on an "as is, where is" basis and we make no representation that the information is current or accurate at the time your order is placed.

After you placed your EDDM order, it will be printed with the number of products needed for delivery. It will be bundled, prepared for mailing, and dropped off to the USPS location closest to our production facility that is fulfilling your order. Upon delivery to this USPS location, USPS assumes all responsibility for delivery to your selected postal route(s), and your order is subject to all USPS rules, guidelines, and timelines. Any delay, damage or loss occurring after delivery of your order to USPS is the responsibility of the USPS.

When you place your Full-Service Order, you can select a "Target in Mailbox Date," which is typically a minimum of 12 (twelve) business days from the date you place the order. The Target in Mailbox Date is an estimate based on information provided to us by the USPS. We do not guarantee that your order will be delivered to your selected postal route(s) by or on a chosen Target in Mailbox Date.

If your order includes time sensitive or dated materials, we recommend that you use the Print Only option, place your order well in advance of the date needed for delivery to the USPS and select a shipping service level that ensures delivery to you by a certain date. If you decide to use the Full-Service option for time sensitive or dated material, you are assuming the risk that the materials may not be delivered on time, and we recommend selecting a Target in Mailbox Date that is at least 25 days from the date you place your order.

Please Note: No refunds will be given, whether you choose the Print Only or Full-Service option, if the mailing indicia and/or address area do not meet USPS requirements.

Please do not hesitate to let us know if you have any further questions.

Thank you and stay safe.